Wednesday, July 15, 2009
Monthly Advisory Committee meeting cancelled!
TLAC (Taxi Limousine Advisory Committee) has confirmed that its monthly meeting has been cancelled for this Friday, July 17.
Voters for Taxis Satisfaction Survey, extended
The Taxi Satisfaction Survey deadline has been extended to the end of July 2009. Check the website for details at www.votersfortaxis.ca
Monday, July 6, 2009
PRESS RELEASE 2009 July 6 at 10:45 MDT
NEW CONSUMER GROUP PUSHES FOR CUSTOMER-CENTRED REVIEW OF CALGARY’S TAXI BYLAW FOR IMPROVED SERVICES, LAUNCHES WEBSITE AND SURVEY
Calgary City Council is doing a mandatory 2-year review of its Taxi Bylaw, and a new “voice of the consumer” group plans to make the needs of the travelling public the agenda this time.
Voters for Taxis has launched a website (www.votersfortaxis.ca) that includes an online survey and a wealth of information on options for improved taxi services. The survey asks questions about the quantity and quality of taxi services in Calgary (availability, on-hold time, customer service and accessibility).
Two years ago, Calgary City Council ushered in a new City Bylaw for taxis. But in the time since the new rules took effect, the adequacy of this Bylaw to meet customer needs has become questionable. For example, the Bylaw contains pages of rules about how licence holders can buy and sell licences in limited supply, but it has no language setting performance standards for cab companies. And that’s what customers need.
Sandy Jenkins represents Voters for Taxis and is encouraging Calgary businesses and citizens to get involved in taxi policy before it’s too late. “There has never been a way for taxi customers to participate in this kind of a review. The current system is based on consultation with the industry – and it shows. Voters for Taxis will provide a long overdue voice for the taxi customer seeking changes that improve taxi service in Calgary”.
Calgarians have until the last day of Stampede to complete this, the first in a series of surveys over the summer. A future survey will ask specifically about service standards for accessible taxis, and the experience of people with disabilities over the past two years. Voters for Taxis will use the results of these surveys to make recommendations to Council about how to fix the current taxi situation in Calgary.
Sandy Jenkins adds, “The more people that complete this survey, and get involved in the process, the easier it will be for Council to know what is needed. Anyone who has had a taxi issue in the last two years needs to speak up now.”
In two short months, Voters for Taxis has attracted over 100 members, and is growing. Voters for Taxis also has a Facebook group, blogs, and membership opportunities. Voters for Taxis’ goal is to organize consumers under one banner, to represent the interests of the travelling public on issues related to taxi services, inform the public of the choices to improve service, and be called upon as a stakeholder whenever issues regarding taxi services are being considered.
NEW CONSUMER GROUP PUSHES FOR CUSTOMER-CENTRED REVIEW OF CALGARY’S TAXI BYLAW FOR IMPROVED SERVICES, LAUNCHES WEBSITE AND SURVEY
Calgary City Council is doing a mandatory 2-year review of its Taxi Bylaw, and a new “voice of the consumer” group plans to make the needs of the travelling public the agenda this time.
Voters for Taxis has launched a website (www.votersfortaxis.ca) that includes an online survey and a wealth of information on options for improved taxi services. The survey asks questions about the quantity and quality of taxi services in Calgary (availability, on-hold time, customer service and accessibility).
Two years ago, Calgary City Council ushered in a new City Bylaw for taxis. But in the time since the new rules took effect, the adequacy of this Bylaw to meet customer needs has become questionable. For example, the Bylaw contains pages of rules about how licence holders can buy and sell licences in limited supply, but it has no language setting performance standards for cab companies. And that’s what customers need.
Sandy Jenkins represents Voters for Taxis and is encouraging Calgary businesses and citizens to get involved in taxi policy before it’s too late. “There has never been a way for taxi customers to participate in this kind of a review. The current system is based on consultation with the industry – and it shows. Voters for Taxis will provide a long overdue voice for the taxi customer seeking changes that improve taxi service in Calgary”.
Calgarians have until the last day of Stampede to complete this, the first in a series of surveys over the summer. A future survey will ask specifically about service standards for accessible taxis, and the experience of people with disabilities over the past two years. Voters for Taxis will use the results of these surveys to make recommendations to Council about how to fix the current taxi situation in Calgary.
Sandy Jenkins adds, “The more people that complete this survey, and get involved in the process, the easier it will be for Council to know what is needed. Anyone who has had a taxi issue in the last two years needs to speak up now.”
In two short months, Voters for Taxis has attracted over 100 members, and is growing. Voters for Taxis also has a Facebook group, blogs, and membership opportunities. Voters for Taxis’ goal is to organize consumers under one banner, to represent the interests of the travelling public on issues related to taxi services, inform the public of the choices to improve service, and be called upon as a stakeholder whenever issues regarding taxi services are being considered.
Thursday, July 2, 2009
Press Release
Press release is being drafted and will be published shortly regarding a new citizen initative in Calgary.
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